Customer Support Analyst – Rotational Shift – Hyderabad

From 3 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

We are seeking fresh graduates to support one of our US-based clients by providing voice and web-based technical support, product information and other services as per customer requirements. The ideal candidate must be a problem-solver with a strategic mindset who will collaborate with our onshore and offshore development team to deliver optimum customer satisfaction.

As we provide 24/7 customer support, you should be willing to work night shifts and weekends. You are also required to do a 12-hour shift/day with rotational weekly offs.


Interact with US customers via voice and email.

  • Help customers with new updates and address queries.
  • Create incidents and requests using ServiceNow.
  • Follow up on tickets actively and make sure the right resolution is provided within the stipulated time.
  • Ability to work well both independently and within a team.
  • Develop a positive and effective working relationship with the client/partners.
  • Act as a major incident communication manager.

Required Qualifications

  • Bachelors degree/master’s degree in computer applications
  • Any Graduate with up to 3+ years of technical expertise
  • Excellent attention to detail and pleasant manners
  • Clear and Concise Written and Verbal skills in English
  • Familiarity with US accent is preferred.
  • Must possess knowledge of basic technologies and terminologies.

Relevant experience in international customer support through voice/email will be an added advantage

Role:Customer Success Associate

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile

Gemini Consulting Services

About us

Gemini Consulting & Services is a leading provider of technology solutions and staff augmentation services. As a minority woman-owned organization, Gemini specializes in developing and implementing next-generation technologies to help enterprises accelerate and scale their digital transformation efforts. The companys objective is to protect businesses from the risks associated with poorly executed modernization journeys, which can lead to user dissatisfaction and negative impacts on operations. Gemini has a strong track record of assisting clients across various industries in North America, South America, and JAPAC (Japan, Asia Pacific) regions in transforming their businesses. With over a decade of experience and a team of highly skilled professionals, Gemini empowers clients to overcome their business challenges by leveraging the latest technologies, enabling them to stay competitive in the global market.

Company Info
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Contact Company:Gemini Consulting Services