Service Desk Analyst – International Voice – Hyderabad – WFO

From 1 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Service Desk Analyst

We are seeking fresh graduates to support one of our US-based clients by providing voice and web-based technical support, product information and other services as per customer requirements. The ideal candidate must be a problem-solver with a strategic mindset who will collaborate with our onshore and offshore development team to deliver optimum customer satisfaction.

As we provide 24/7 customer support, you should be willing to work night shifts and weekends. You are also required to do a 12-hour shift/day with rotational weekly offs.


Interact with US customers via voice and email.

  • Help customers with new updates and address queries.
  • Create incidents and requests using ServiceNow.
  • Follow up on tickets actively and make sure the right resolution is provided within the stipulated time.
  • Ability to work well both independently and within a team.
  • Develop a positive and effective working relationship with the client/partners.
  • Act as a major incident communication manager.

Role:Technical Support - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Gemini Consulting Services

Established in 2010, in St. Louis,  Missouri, US, Gemini is a leading IT solutions provider. We offer consulting, services and cutting-edge mobile and cloud-based applications for all your business needs.

Company Info
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Contact Company:Gemini Consulting Services

Address:Block - B,First Floor,Q City,Survey No 109, 110, 1, 11/2,Nanakramguda Village, Serilingampally Mandal,, Hyderabad, Hyderabad, Telangana, India